At Naga Win, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document clearly and transparently explains how we collect, use, protect, and manage your personal data as a member of our platform.
Naga Win's Privacy Commitment: We understand that your personal data belongs to you. Naga Win is committed to using your data solely for legitimate purposes directly related to providing you with Sports Betting, Live Casino, slots, and e-sports services as a member. We have never sold, and will never sell, your personal data to any third party for marketing or commercial purposes.
This Privacy Policy is published by Naga Win ("we", "the platform") and applies to all users who access or use the Naga Win platform via our website or mobile app. It describes our data protection practices and gives you a clear understanding of your rights regarding your personal data.
Naga Win operates as an online entertainment platform offering Sports Betting — covering Malaysia Super League, EPL, badminton, cricket, tennis, NBA, and more — alongside Live Casino games, slots, and e-sports. In delivering these services, we need to process certain personal data to ensure a safe, fair, and seamless experience.
This policy is formulated in accordance with data protection principles encompassing fairness, transparency, purpose limitation, data minimization, accuracy, security, and accountability. By using the naga win platform, you acknowledge that you have read and understood this Privacy Policy.
Scope: This policy covers all data processing activities carried out by Naga Win in connection with your account, transactions, platform usage, communications, and customer support interactions.
Naga Win only collects data that is necessary for legitimate purposes related to the provision of our services. The following are the categories of data we collect:
Note: Naga Win does not store your full bank account or eWallet details (such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX). This information is processed securely by certified payment providers.
Naga Win collects your personal data through the following channels:
Naga Win processes your personal data only for legitimate and necessary purposes. Below are the primary purposes for which your data is used, along with the corresponding legal basis:
⚠️ Data Minimization Principle: Naga Win upholds the principle of processing only data that is strictly necessary for the stated purposes. We do not collect data in excess of what is needed, nor do we retain it longer than required.
Naga Win does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, there are limited situations where your data may be shared:
In all instances of data sharing, Naga Win ensures that the receiving party upholds data protection standards equivalent to or higher than our own.
Naga Win invests seriously in security infrastructure to ensure your data is protected at all times. The following are the key security measures we have in place:
Important Note: While Naga Win takes all reasonable steps to protect your data, no security system is 100% foolproof. You are also responsible for safeguarding your account password and not sharing your login credentials with anyone.
The naga win platform uses cookies and similar tracking technologies to enhance the user experience and collect analytics data. The following are the types of cookies we use:
You can manage your cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of the naga win platform.
As a data subject, you have certain rights regarding the personal data held by Naga Win. Naga Win is committed to making it easy for you to exercise these rights:
| Your Rights | Description | How to Execute |
|---|---|---|
| Right to Access | Request a copy of the personal data we hold about you | Email us at support@nagawin.im |
| Right to Rectification | Correcting inaccurate or incomplete data | Account Settings or Live Chat |
| Right to Erasure | Request the deletion of your personal data under certain circumstances | Email us at support@nagawin.im |
| Right to Object | Object to data processing for marketing purposes | Unsubscribe or Live Chat |
| Right to Portability | Receive your data in a machine-readable format | Email us at support@nagawin.im |
| Right to Withdraw Consent | Withdraw consent for marketing at any time | Account Settings or Email |
We will endeavor to fulfill your request within 30 working days from the date the request is received. In complex cases, this period may be extended to 60 days, with prior notification to you.
Naga Win does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements:
Once the relevant retention period has expired, data will be securely deleted or anonymized so that it can no longer be associated with you.
Naga Win reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. Any material changes will be communicated to you via:
We encourage you to review this page periodically. Your continued use of the Naga Win platform after any policy update is published will be deemed as your acceptance of the revised policy.
Official Version: The Bahasa Malaysia version of this Privacy Policy is the official version applicable to all members in Malaysia. In the event of any inconsistency between a translated version and this Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Naga Win, please reach out to us through the following channels:
We are committed to responding to all privacy-related inquiries within 3 working days. For formal requests such as data access or data deletion, the full process may take up to 30 business days.
Privacy is more than a word on paper – it is a practice we uphold across every aspect of Naga Win's operations.
All data transmitted between your device and Naga Win's servers is protected by 256-bit SSL encryption. Stored data is also encrypted, ensuring your information remains secure even in the event of an unforeseen security incident.
Only staff who require access to perform their duties are permitted to view Naga Win member data. All access is logged, monitored, and reviewed on a regular basis. Unauthorised access is not permitted under any circumstances.
Naga Win has never sold, rented, or disclosed your personal data to any third party for their marketing purposes, and never will. Your data belongs to you and will only be used to provide the services you use.
You have the right to access, correct, transfer, or request the deletion of your personal data. We've made this process as straightforward as possible – simply contact the Naga Win support team and we'll assist you.
Naga Win does not store your full eWallet or bank account details. Deposits and withdrawals via Touch 'n Go, GrabPay, Boost, or FPX are processed securely by certified payment providers with full data protection.
Naga Win's automated monitoring system operates around the clock to detect any suspicious activity or security threats. In the event of any incident affecting your data, we will notify you promptly.